Support
Last updated: August 9, 2026
If you get stuck while playing or notice something behaving oddly, feel free to let us know. We read every message and fold what we learn into the next update.
We usually reply within 2 to 3 days.
When Reporting a Bug
Including the details below helps us fix things much faster.
- Which game (e.g., Lulu the Cat's Jeju Life)
- What you were doing when it happened (e.g., surfacing after a dive)
- Your device and browser (e.g., Galaxy S23, Chrome)
- If possible, a screenshot or a short video
Frequently Asked Questions
My saved game disappeared
Game saves are stored only in your device's browser, not on a server. If you clear your browsing data or cookies, play in private mode, or open the game on a different device or browser, your previous save can't be loaded.
The game won't open / The screen is black
As a 3D game, it depends on your device's performance and browser settings. Try opening it in the latest Chrome or Safari and refresh the page. If it still won't work, email us at the address above along with your device name.
There's no sound
On mobile, sound starts after you tap the screen once. Please also check your silent mode (ring switch).
Does it cost money?
Oreum Games titles are free. There is nothing to pay for.
Privacy
We operate with no sign-ups and no collection of personal information. See the Privacy Policy for details.